Become a Highly Paid Customer Service Professional
Learn the Exact Customer Service Skills Used by Top Companies to Delight Customers, Increase Sales, Resolve Complaints Professionally, and Position Yourself for Promotions and Higher Income.
Time before the price increases:
Every day, businesses lose millions because customers walk away after receiving poor service.
Caused by a single rude employee...
A delayed response…One unresolved complaint… Can destroy years of trust.
Now imagine becoming the employee every company wants…
The one customers remember…
The one employers promote…
The one businesses rely on to increase customer satisfaction and loyalty.
That’s exactly what this practical Customer Service Mastery Training was designed to help you become.
Here's what makes this training different:
- Live Customer Service Role Plays
- Real Business Case Studies
- AI Customer Service Prompt Library
- Complaint Resolution Frameworks
- Customer Retention Strategies
- Emotional Intelligence Training
- Professional Communication Coaching
- Customer Experience Design
- Certificate Employers Respect
Skills You'll Learn
In this training, We will hold you by the hand and show you Practically The Following From Start to Finish:
In this module, you will learn what Customer Service Really Means in Business:
The true definition of customer service (beyond “being nice”)
The psychology of customers: expectations, emotions, and perception
- The 10 Golden rules of Customer Service.
Practical Activities:
- Analyze real bad service experiences (local businesses)
- Role-play: Good vs poor service scenarios
- Personal mindset audit
In this module, you will learn:
- Verbal & non-verbal communication skills
- Tone mastery: calm, confident, and courteous
- Building trust in the first 7 seconds
In this module, you will learn:
- Psychology of angry customers
- Proven frameworks (BLAST)
- De-escalation and problem-solving
In this module, you will learn:
- Managing emotions under pressure
- Reading customers’ emotions
- Building rapport with different customer personalities
In this module, you will learn:
- How to recover a bad situation
- Apology frameworks that rebuild trust
- Conflict management strategies
In this module, you will learn:
- Touchpoints, moments of truth, and customer journey mapping
- Identifying service gaps
- Creating WOW experiences
In this module you will learn:
- Serving customers online (WhatsApp, email, social media)
- Fast response techniques
- Managing online reviews
In this module you will learn:
- Serving customers online (WhatsApp, email, social media)
- Fast response techniques
- Managing online reviews
In this module you will learn:
- How to turn customers into repeat buyers
- Follow-up strategies
- Personalization and memory-based service
In this module you will learn:
- Key Customer Service Metrics
- Setting service standards
- Continual improvement systems
This module teaches participants how to use modern AI tools—such as automated responses, and knowledge assistants—to work faster, personalize customer interactions, solve problems quicker, and deliver outstanding customer experience. Participants will learn how AI can reduce workload, increase accuracy, and speed up responses without replacing the human touch.
In this module, participants will learn the process of collecting, analyzing, and interpreting customer-related data to understand how well the company is serving its customers and how to improve the customer experience. We carry out analysis like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), CES (Customer Effort Score).
Everything you need to design, deliver, and scale world-class customer service, already built and ready for immediate implementation.
Discover the exact frameworks top-performing businesses use to calm angry customers, resolve high-pressure situations, and protect their brand reputation—without stress or guesswork.
In this segment, a top freelancer will share with you a blueprint that guarantees you to make at least $1,000 Monthly working Remotely As A Customer Service Specialist… Even if you know nothing about remote work.
Training Details
Ibadan Physical Training
- SkillBoost Limited: 4, Obe Street, New Bodija, Ibadan, Oyo State
- Start Date: 23rd May 2026.
- Days & Time: Sat (9:00AM - 2:00PM) & Sun (2:00PM - 5:00PM)
- Duration: 2 Days
Port Harcourt Physical Training
- SkillBoost Limited: Fonte House, 1 Temple Ejekwu Close, First Artillery Junction, Aba Road, Port Harcourt, Rivers State.
- Start Date: 15th August 2026.
- Time: Sat. (10:00AM - 2:00PM) & Sun (1PM to 4PM)
- Duration: 2 Days
Abuja Physical Training
- The location will be sent to all registered participants.
- Dates: 28th March 2026.
- Time: 9:00AM - 4:00PM
- Duration: 2 Days
Lagos Physical Training
- Profound Meeting Room: Suit 205, 2nd Floor, Ikeja Plaza (Opposite Aviation Plaza), 81 Mobolaji Bank Anthony Way, Ikeja Lagos.
- Date:Sat. 16th May 2026.
- Time: 9:00AM - 4:00PM
- Duration: 2 Days
Training Details
SkillBoost Limited: Fonte House, 1 Temple Ejekwu Close, First Artillery Junction, Aba Road, Port Harcourt, Rivers State.
Start Date (Weekday Batch): 19th January 2026.
Time: 10AM - 1PM (Monday, Wednesday and Friday)
Duration: 2 Days
SkillBoost Limited: 4, Obe Street, Beside BOVAS Filling Station, New Bodija, Ibadan, Oyo State, Nigeria.
Start Date (Weekday Batch): 19th January 2026.
Time: 10AM - 1PM (Monday, Wednesday and Friday)
Duration: 2 Days
Join our 10-Week Instructor-Led Online Training and never miss a session—every class is recorded, giving busy professionals and business owners the flexibility to learn, grow, and achieve results on their own schedule.
Training Start Date: 19th January (7PM- 9PM)
Time and Days: Mon, Wed. & Fri
Duration: 2 Days
100% Money-Back Guarantee
If you complete the training, apply the skills, and do not get a Job within 3 - 6 Months, we’ll refund every fee—no questions asked. The only risk? Missing out on a life-changing opportunity. Enroll now and start building your future!
To REGISTER
Transfer or Pay ₦50,000 Into:
ACCOUNT NUMBER
8900036976
ACCOUNT NAME
SKILLBOOST LIMITED
BANK NAME
PROVIDUS BANK
After Payment, Send Your Proof of Payment to 08028973599 via WhatsApp to Complete Your Registeration.
Meet Our Mentors
Earn a certificate that sets you apart
Testimonials
Complete Your Registration Here
Frequently Asked Questions
Yes. We’re happy to work with you on a payment plan. If you’d like to speak with a member of staff about possible payment options, you may reach us at 07030163486 via WhatsApp.
People prefer Skillboost over others because our trainings are:
- Experts Led: Some of our trainers and Mentors work with some of the biggest Tech Companies in the World (Google, Facebook, etc)
- Projects-Based Training: We build our students confidence with in-depth live projects.
- Job Recommendation: We connect our students to top employers within and outside Nigeria.
- We offer FREE Career Guidance and mentoring.
- FREE Access to Support & Jobs Community.
- Recognized Certificate: Our certificates are recognized globally.
- Flexible Timing (In-Class, Online & Weekend.
- Flexible Payment Plan
Yes. it is recommended you come with your own laptop as it will help you to practice whatever you are learning easily. However, we provide laptop that can be used only within our premises if need be.
Our I.T classes are on a rolling basis. It’s not like schools when you can only start in April. Call us on 07030163486 and we will fill you in on all the details.