This course is designed to equip with the skill to generate more sales through successfully implementing strategies, practices and technologies aimed at winning and retaining customers profitably.
Customer Service Professional Certificate
Time before the price increases:
Why You Should Take This Course
Customer Care Representatives Are In High Demand Around The World Today.
Quality customer service can make a difference between an organization making profits or losses.
In this course, learn why having an effective customer service plays such a crucial part in the success of a business. You will learn the necessary skills involved in dealing with customers. Job Guaranteed.
In this course, learn why having an effective customer service plays such a crucial part in the success of a business. You will learn the necessary skills involved in dealing with customers. Job Guaranteed.
Experts-Led Training
Our Instructors are among the best I.T Trainers and Consultants in Nigeria.
100% Practical Training
This program is designed to hold you by the hand and show you all the tools, trick and techniques practically. You will learn all these by DEMONSTRATION. No theory.
Internships & Jobs Guaranteed
Four (4) weeks into the Course, you will begin your Internships with 2 among the global top 5 consulting firms where you will build and apply your knowledge and skills to real world business problems. Upon course completion, we will support you through your job search and you will get exclusive access to our dedicated job group to apply for relevant jobs.
Skills You'll Learn
In this training, We will hold you by the hand and show you Practically The Following From Start to Finish:
Introduction to Customer Service
In this module, you will learn the definition of customer service, how to identifying your customers, identifying the five needs of every customer, understanding customer satisfaction, and the cost of losing a customer.
Developing a Service Mindset
In this module, you will learn how to frame the right mindset or how to develop the right mindset as a customer service professional, how to cultivate emotional connections with your customers, how to cope with lost customers, etc.
Managing Perceptions and Expectations
In this module, you will learn about the barriers to excellent customer service, the power of perception, how to understand customer expectations, how to educate customers on what to expect and how to adjust unreasonable expectations.
Building Rapport with your Customers
In this module, you will learn how to start a conversation using the right tone, how to speak a customer’s language, how to implement techniques to build rapport, how to handle difficult conversations with customers, how to enhance your likability, and how to exceed your customer’s expectations.
Solving Customer Service Challenges
In this module, you will learn how to take ownership of problems, how to empathize with customers, prevent negative emotions, diffuse angry customers, and how to become a customer advocate.
Values and Ethics in Customer Service
In this module, you will understand the key to credibility, the
importance of values and ethics in customer service.
Driving Revenue Growth through Customer Retention and Winning Back Lost Customers
In this module you will learn how to develop customer retention strategies, how to identify your most valuable customer, how to leverage customer data, how observe behavioral change, and lastly, how to bring back lost customers.
Bonus: The Business of Customer Service
In this module, you will learn how to make money working as a customer service specialist for organizations across the globe, and You will learn how and where to find high-paying customer service jobs on the internet.
Training Details
No need to quit your job or school, you can enhance your professional and earning potential with our weekday, weekend and online sessions.
Weekday Session (Classroom)
Day: Monday, Wednesday & Friday
Time: 10 AM - 1 PM
Duration: 6 Weeks
Weekday Session (Online)
Day: Tuesday & Thursday
Time: 7PM - 9PM
Duration: 6 Weeks
Weekend Session (Saturday & Sunday)
Saturday Time: 1PM-4PM
Sunday Time: 1PM-4PM
Duration: 8 Weeks
Training Fee
Early Bird*: Pay N40,000 Instead of N50,000
Meet Your Instructors & Mentors
To deliver excellent training, we work with the very best talents.
Testimonials
99% of our previous students rated us 5 stars.
Don’t take our word, just read what some of them have to say.
My first impression was that it was too cheap to be real, took my chance and not regretting anything about it.
Great value indeed.
I must confess that this is the platform for learning. They're real and transparent. You get 10 times the value of your money.
Skillboost Limited is a top-notch company. The best and number one. My experiences with Skillboost Limited so far has been tremendous and smooth. I recommend them 100% for all who seek for services concerning their business scope.
Skillboost is indeed skill booster. Their mode of teaching is top notch and world-class. Always ditching out valuable contents. If you're looking for a place to get value for your learning investment, look no further, Skillboost is the place.
If there is another star after 5 stars I would gladly give it.
SkillBoost Training programs are one of the very best I have come across over the years.
The Instructor is very good at what he does and has a special way of passing across Technical Information in very simple ways that makes learning easy and enjoyable even for a non Technical audience.
Other Skills You'll Learn
Learn Google Tools
Become a Google power user. Master Docs, Sheets, Forms, and Drive to handle tasks, organize information, and collaborate seamlessly—whether you’re in the office or classroom.
Learn Professional Skills
Sharpen your edge with top-tier workplace essentials: teamwork, negotiation, and impactful communication. Learn what it takes to thrive in fast-paced, competitive environments. Step into leadership with confidence. Develop strategic thinking, decision-making, and administrative mastery to grow your influence and unlock new career opportunities.
Learn Writing
Whether it’s a blog, report, or proposal—your writing should get results. Learn to write with clarity, precision, and purpose for the digital age and professional world.
Learn Professional Communication
Communicate like a leader. Discover how to write polished emails, reports, and formal correspondence that command respect and drive action.
Learn Public Speaking
Nervous speaking in front of others? Say goodbye to fear. Learn the secrets of powerful presentations, persuasive storytelling, and audience engagement that inspires action.
Learn Productivity Tools
Get more done in less time. Master tools like Microsoft Office, Notion, and digital calendars to organize your workflow and skyrocket productivity.
Learn Customer Success
Turn every client into a loyal fan. Learn to manage inquiries, solve problems, and build powerful customer relationships that drive business growth.
Learn Career Exploration
- Not sure where you fit in? Uncover your ideal path by identifying industry opportunities, exploring high-demand roles, and aligning your strengths with careers that excite you.
Learn Content
Capture attention. Learn how to create engaging blog posts, compelling videos, and powerful digital stories that grow audiences and drive conversions.
Learn Project Management
Lead with clarity and control. Discover how to manage deadlines, delegate tasks, and execute efficiently using top tools like Trello, Asana, or ClickUp.
Learn Remote Work Skills
Master the art of working online. Learn everything from setting up your workspace to collaborating virtually and maintaining professionalism in digital environments.
Learn Artificial Intelligence (AI)
Tap into the power of Artificial Intelligence (AI). Discover how to use tools like ChatGPT and other cutting-edge technologies to automate tasks, boost productivity, and stay ahead of the curve.
Learn Entrepreneurship
Turn your business idea into a rock-solid plan. Learn how to write a winning business plan and understand startup essentials for launching with confidence. No more funding guesswork. Learn where and how to secure money for your business, from grants to angel investors and more.
Learn Moneymaking
Discover the exact steps to start earning in USD using the skills from this program. Perfect for freelancers, solopreneurs, and side hustlers ready to cash in. go from one-time gigs to long-term income. Learn to set up a profitable, sustainable online business that runs even while you sleep.
Learn Job Readiness Skills
Land the job you want. Build a standout resume, ace interviews, and optimize your LinkedIn to attract top employers.
And more workplace, entrepreneurship and professional skills
Beyond the core tracks, our SIWES, IT, and NYSC interns are empowered with the kind of real-world experience most people wait years to gain. We equip you with high-demand workplace skills, entrepreneurial know-how. Whether you’re pitching an idea, leading a team, or building something of your own from the ground up, we’ll equip you with the tools, strategies, and drive to lead, earn, and grow.
Frequently Asked Questions
01.Requirements For This Course ?
No previous experience is required. We will start from absolute zero!. All we ask for is your dedication and willingness to learn.
02.Who Is This Training For?
- • Anyone seeking to learn customer service.
- • People already in the customer service field that seek to upskill.
- • This course is perfect for beginners. No prior knowledge is needed to begin.
03.Do I Need My Own PC To Enroll This Training?
We have plenty of PC’s to go around for everybody. However, it also makes learning easier and more interesting when you use your PC.
05.How Do I Know This Training is For Me?
If you’re interested in the customer service field, this is a great program for you.
06.When Does Your Next Customer Care Training Begin?
The customer care Class is scheduled to begin on the 1st of July 2023. Call us on 07030163486 and we will fill you in on all the future details.
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