This course is designed to equip with the skill to generate more sales through successfully implementing strategies, practices and technologies aimed at winning and retaining customers profitably.
Customer Service Training With Paid Work Experience
Time before the price increases:
Why Enroll For This Training?
Customer Care Representatives Are In High Demand Around The World Today.
Quality customer service can make a difference between an organization making profits or losses.
In this course, learn why having an effective customer service plays such a crucial part in the success of a business. You will learn the necessary skills involved in dealing with customers.
What You'll Get
Expert-Led Training
This instructor has 5+ years of experience delivering expert customer service.
100% Practical Training
This program is designed to hold you by the hand and show you all the tools, trick and techniques practically. You will learn all these by DEMONSTRATION. No theory.
Job Assistance
We will support you through your job search and you will get exclusive access to our dedicated job group to apply for relevant jobs.
Course outline:
In this training, We will hold you by the hand and show you Practically The Following From Start to Finish:
Module 1: Foundations of Excellent Customer Service
During this module, You will learn:
- The Role of Customer Service in Business Success
- Understanding Customer Needs and Expectations
- The Impact of First Impressions
Customer Journey Mapping: Participants will map out a typical customer journey, identifying critical touchpoints and potential areas for improvement to enhance the overall experience.
Module 2: Communication Skills for Customer Service
During this module, You will learn:
- Verbal and Non-verbal Communication Skills
- The Art of Active Listening
- Building Rapport and Trust
Interactive Role-Playing: Participants will engage in role-playing scenarios to practice effective communication and active listening skills, followed by group feedback and discussion.
Module 3: Managing Difficult Customers and Conflict Resolution
During this module, You will learn:
- Identifying and Understanding Different Customer Personalities
- Techniques for De-escalation and Conflict Resolution
- Turning Challenging Situations into Positive Outcomes
Conflict Resolution Case Studies: Participants will work in teams to analyze case studies of difficult customer interactions, proposing solutions and discussing best practices for conflict resolution.
Module 4: Empathy and Emotional Intelligence in Customer Service
During this module, You will learn:
- The Role of Empathy in Building Customer Relationships
- Developing Emotional Intelligence for Better Customer Interactions
- Techniques for Responding to Customer Emotions
Empathy Workshop: Participants will engage in exercises designed to enhance their empathy skills, such as interpreting emotional cues and responding appropriately in various customer service scenarios.
Module 5: Handling Complaints and Ensuring Customer Satisfaction
During this module, You will learn:
- Effective Complaint Handling Techniques
- The Importance of Apologies and Follow-Up
- Strategies for Retaining Customers After a Negative Experience
Complaint Resolution Simulation: Participants will participate in simulations where they must handle and resolve customer complaints, focusing on turning a negative experience into a positive outcome.
Module 6: Building Customer Loyalty and Creating Memorable Experiences
During this module, You will learn:
- The Importance of Customer Loyalty in Business Growth
- Strategies for Personalizing Customer Interactions
- Creating Memorable Customer Experiences that Encourage Repeat Business
Customer Loyalty Program Design: Participants will work in groups to design a customer loyalty program, presenting their ideas and receiving feedback on how to create impactful and lasting customer relationships.
Driving Revenue Growth through Customer Retention and Winning Back Lost Customers
In this module you will learn how to develop customer retention strategies, how to identify your most valuable customer, how to leverage customer data, how observe behavioral change, and lastly, how to bring back lost customers.
Bonus: The Business of Customer Service
In this module, you will learn how to make money working as a customer service specialist for organizations across the globe, and You will learn how and where to find high-paying customer service jobs on the internet.
Training Details
you can enhance your professional and earning potential with our training session.
Weekday Batch
Day: Monday, Wednesday & Friday
Time: 10 AM - 1 PM
Duration: 3 Weeks
Start Date: 2nd September 2024
Weekend Batch
Days: Saturday & Sunday
Sat. Time: 10:00 AM - 2 PM
Sun. Time: 1PM - 5 PM
Duration: 4 Weeks
Start Date: 7th September 2024
Online Batch
Day: Tuesday, Thursday & Saturday
Time: 7PM - 9PM
Duration: 4 Weeks
Start Date: 19th August 2024
Port Harcourt Office
SkillBoost Limited: Fonte House, 1 Temple Ejekwu Close, First Artillery Junction, Aba Road, Port Harcourt, Rivers State.
Ibadan Office
SkillBoost Limited: 4, Obe Street, Beside BOVAS Filling Station, New Bodija, Ibadan, Oyo State, Nigeria.
Training Fee
Training + Paid Internship: N50,000
Testimonials
99% of our previous students rated us 5 stars.
Don’t take our word, just read what some of them have to say.
My first impression was that it was too cheap to be real, took my chance and not regretting anything about it.
Great value indeed.
I must confess that this is the platform for learning. They're real and transparent. You get 10 times the value of your money.
Skillboost Limited is a top-notch company. The best and number one. My experiences with Skillboost Limited so far has been tremendous and smooth. I recommend them 100% for all who seek for services concerning their business scope.
Skillboost is indeed skill booster. Their mode of teaching is top notch and world-class. Always ditching out valuable contents. If you're looking for a place to get value for your learning investment, look no further, Skillboost is the place.
If there is another star after 5 stars I would gladly give it.
SkillBoost Training programs are one of the very best I have come across over the years.
The Instructor is very good at what he does and has a special way of passing across Technical Information in very simple ways that makes learning easy and enjoyable even for a non Technical audience.
Frequently Asked Questions
Who is this course for?
This course is designed for individuals who are either new to customer care or are looking to enhance their existing skills in customer service and professionalism. It is ideal for customer service representatives, support staff, call center agents, and anyone involved in customer-facing roles.
What will I learn in this course?
- You will learn essential customer care skills such as effective communication, active listening, handling difficult customers, problem-solving, time management, and how to maintain a positive attitude in challenging situations. The course also covers professional etiquette and best practices for delivering exceptional customer service.
How long does the course take to complete?
The duration of the course varies depending on the format, but typically it can be completed within [insert duration, e.g., 4 weeks, 8 hours, etc.]. Self-paced options allow you to learn at your own speed, while scheduled classes may follow a set timeline.
Is this course available online?
Yes, the course is available online, allowing you to learn from anywhere at any time. The online format includes video lectures, interactive exercises, quizzes, and downloadable resources.
Do I need any prior experience to take this course?
No prior experience is necessary. The course is suitable for beginners as well as those with some experience in customer care who wish to refine their skills.
Will I receive a certificate upon completion?
Yes, upon successfully completing the course, you will receive a certificate of completion that you can add to your resume or LinkedIn profile to showcase your newly acquired skills.
What types of assessments are included in the course?
The course includes a variety of assessments such as quizzes, practical exercises, and case studies designed to test your understanding of the material and your ability to apply what you’ve learned in real-world scenarios.
How much does the course cost?
The cost of the course is [insert price or price range]. We also offer flexible payment options and discounts for group enrollments.
Can I get a refund if I’m not satisfied with the course?
Yes, we offer a [insert refund policy, e.g., 30-day money-back guarantee] if you are not satisfied with the course. Please refer to our refund policy for more details.
What support is available if I have questions during the course?
You will have access to support from our instructors and customer service team via email, live chat, or discussion forums. We are here to help you succeed in the course.
Are there any group discounts available?
Yes, we offer discounts for group enrollments. Please contact us for more information on pricing and group packages.
Can I access the course materials after I complete the course?
Yes, once you have completed the course, you will retain access to all course materials for future reference.
Is this course suitable for corporate training?
Absolutely! This course can be tailored for corporate training programs. Please contact us to discuss customization options for your organization.
How do I enroll in the course?
Accordion ContentaYou can enroll in the course by [insert enrollment process, e.g., clicking the “Enroll Now” button on this page, filling out the registration form, etc.]. Once registered, you’ll receive access to the course materials and can start learning immediately.
What if I have more questions?
f you have any further questions, feel free to contact us via [insert contact method, e.g., email, phone, chat]. We’re happy to help!
