This course is designed to equip with the skill to generate more sales through successfully implementing strategies, practices and technologies aimed at winning and retaining customers profitably.
Customer Service Professional Certificate
Time before the price increases:
Why Enroll For This Training?
Customer Care Representatives Are In High Demand Around The World Today.
Quality customer service can make a difference between an organization making profits or losses.
In this course, learn why having an effective customer service plays such a crucial part in the success of a business. You will learn the necessary skills involved in dealing with customers.
Expert-Led Training
This instructor has 5+ years of experience delivering expert customer service.
100% Practical Training
This program is designed to hold you by the hand and show you all the tools, trick and techniques practically. You will learn all these by DEMONSTRATION. No theory.
Job Assistance
We will support you through your job search and you will get exclusive access to our dedicated job group to apply for relevant jobs.
What You'll Learn
In this training, We will hold you by the hand and show you Practically The Following From Start to Finish:
Introduction to Customer Service
In this module, you will learn the definition of customer service, how to identifying your customers, identifying the five needs of every customer, understanding customer satisfaction, and the cost of losing a customer.
Developing a Service Mindset
In this module, you will learn how to frame the right mindset or how to develop the right mindset as a customer service professional, how to cultivate emotional connections with your customers, how to cope with lost customers, etc.
Managing Perceptions and Expectations
In this module, you will learn about the barriers to excellent customer service, the power of perception, how to understand customer expectations, how to educate customers on what to expect and how to adjust unreasonable expectations.
Building Rapport with your Customers
In this module, you will learn how to start a conversation using the right tone, how to speak a customer’s language, how to implement techniques to build rapport, how to handle difficult conversations with customers, how to enhance your likability, and how to exceed your customer’s expectations.
Solving Customer Service Challenges
In this module, you will learn how to take ownership of problems, how to empathize with customers, prevent negative emotions, diffuse angry customers, and how to become a customer advocate.
Values and Ethics in Customer Service
In this module, you will understand the key to credibility, the
importance of values and ethics in customer service.
Driving Revenue Growth through Customer Retention and Winning Back Lost Customers
In this module you will learn how to develop customer retention strategies, how to identify your most valuable customer, how to leverage customer data, how observe behavioral change, and lastly, how to bring back lost customers.
Bonus: The Business of Customer Service
In this module, you will learn how to make money working as a customer service specialist for organizations across the globe, and You will learn how and where to find high-paying customer service jobs on the internet.
Training Details
Date & Time
Starting Date: 11th November 2023
Weekends: Saturday & Sunday from 10AM - 1PM
Venue
SkillBoost Limited: Fonte House, 1 Temple Ejekwu Close, First Artillery Junction, Aba Road, Port Harcourt, Rivers State.
Training Fee
Early Birds*: Pay N10,000 Instead of N30,000
Testimonials
99% of our previous students rated us 5 stars.
Don’t take our word, just read what some of them have to say.
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My first impression was that it was too cheap to be real, took my chance and not regretting anything about it.
Great value indeed.
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I must confess that this is the platform for learning. They're real and transparent. You get 10 times the value of your money.
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Skillboost Limited is a top-notch company. The best and number one. My experiences with Skillboost Limited so far has been tremendous and smooth. I recommend them 100% for all who seek for services concerning their business scope.
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Skillboost is indeed skill booster. Their mode of teaching is top notch and world-class. Always ditching out valuable contents. If you're looking for a place to get value for your learning investment, look no further, Skillboost is the place.
If there is another star after 5 stars I would gladly give it.
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SkillBoost Training programs are one of the very best I have come across over the years.
The Instructor is very good at what he does and has a special way of passing across Technical Information in very simple ways that makes learning easy and enjoyable even for a non Technical audience.
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Frequently Asked Questions
01.Requirements For This Course ?
No previous experience is required. We will start from absolute zero!. All we ask for is your dedication and willingness to learn.
02.Who Is This Training For?
- • Anyone seeking to learn customer service.
- • People already in the customer service field that seek to upskill.
- • This course is perfect for beginners. No prior knowledge is needed to begin.
03.Do I Need My Own PC To Enroll This Training?
We have plenty of PC’s to go around for everybody. However, it also makes learning easier and more interesting when you use your PC.
05.How Do I Know This Training is For Me?
If you’re interested in the customer service field, this is a great program for you.
06.When Does Your Next Customer Care Training Begin?
The customer care Class is scheduled to begin on the 1st of July 2023. Call us on 07030163486 and we will fill you in on all the future details.
