In this Course, You'll Learn & Master Customer Service Skills using Practical Tasks/Activities. Perform Customer Service Tasks & Make Between N100,000 and N1,000,000 while taking this Course.
Customer Service Mastery + Paid Tasks
Time before the price increases:
Why Enroll For This Training?
Customer Service Professionals Are In High Demand Around The World Today.
Quality customer service can make a difference between an organization making profits or losses.
In this course, learn why having an effective customer service plays such a crucial part in the success of a business. You will learn the necessary skills that you need to turn customers into raving fans.
Expert-Led Training
This instructor has 5+ years of experience delivering expert customer service.
100% Practical Training
This program is designed to hold you by the hand and show you all the tools, trick and techniques practically. You will learn all these by DEMONSTRATION. No theory.
Job Assistance
We will support you through your job search and you will get exclusive access to our dedicated job group to apply for relevant jobs.
What You'll Learn
In this training, We will hold you by the hand and show you Practically The Following From Start to Finish:
Module 1: Introduction to Customer Service
In this module, you will learn the definition of customer service, how to identifying your customers, identifying the five needs of every customer, understanding customer satisfaction, and the cost of losing a customer.
Module 2: Developing a Service Mindset
In this module, you will learn how to frame the right mindset or how to develop the right mindset as a customer service professional, how to cultivate emotional connections with your customers, how to cope with lost customers, etc.
Module 3: Managing Perceptions and Expectations
In this module, you will learn about the barriers to excellent customer service, the power of perception, how to understand customer expectations, how to educate customers on what to expect and how to adjust unreasonable expectations.
Module 4: Building Rapport with your Customers
In this module, you will learn how to start a conversation using the right tone, how to speak a customer’s language, how to implement techniques to build rapport, how to handle difficult conversations with customers, how to enhance your likability, and how to exceed your customer’s expectations.
Module 5: Solving Customer Service Challenges
In this module, you will learn how to take ownership of problems, how to empathize with customers, prevent negative emotions, diffuse angry customers, and how to become a customer advocate.
Module 6: Values and Ethics in Customer Service
In this module, you will understand the key to credibility, the
importance of values and ethics in customer service.
Module 7: Driving Revenue Growth through Customer Retention and Winning Back Lost Customers
In this module you will learn how to develop customer retention strategies, how to identify your most valuable customer, how to leverage customer data, how observe behavioral change, and lastly, how to bring back lost customers.
Bonus 1: The Business of Customer Service
In this module, you will learn how to make money working as a customer service specialist for organizations across the globe, and You will learn how and where to find high-paying customer service jobs on the internet.
Bonus 2: Links To High Paying Sales Jobs
In this segment, you will be exposed to getting various job Opportunities in the Customer Service Industry
Bonus 3: How To Make Your First 1 Million As A Customer Services Professional
In this segment, a top freelancer will share with you a blueprint that guarantees you to make at least $1,000 Monthly working Remotely As A Data Analyst… Even if you know nothing about remote work.
Bonus 4: Templates, Workbooks, Proposals And Guides
The Skilled Worker visa allows qualifying individuals to come to the UK to work for an approved sponsor in an eligible role. We will give you a Guide on How To Apply for Skilled Worker Visa and Tech Nation Visa.
Bonus 5: 1 Month Paid work Experience and Job Recommendations
Work experience is a crucial part of personal and professional growth. After this training, we will offer a Paid Work Experience (Internship) where you will hone your skills and gather experience as a Sales Professional. During this Performance -based Internship, you will earn between N100,000 – N1,000,000 based on your performance on assigned tasks.
Bonus 6: Customer Analytics
In this training, you will be introduced to the key componenets of Sales Analytics such as Data Collection, Performance Metrics, Trend Analysis, Customer Insights, Forecasting and Reporting and Visualization
Training Details
Weekday Batch
Day: Friday & Saturday
Time: 10 AM - 4 PM
Duration: 2 Days and 1 month Internship
PH Start Date: 17th January 2025
Lagos Start Date: 31st January 2025
Weekend Batch
Days: Saturday & Sunday
Sat. Time: 10 AM - 4 PM
Sun. Time: 1PM - 5 PM
Duration: 2 Days + 1 Month Internship
PH Start Date: 18th January 2025
Online Batch (Instructor Led)
Day: Monday to Friday
Time: 7PM -9PM
Duration: 5 days + 1 month Internship
Start Date: 20th January 2025
Port Harcourt Venue
SkillBoost Limited: Fonte House, 1 Temple Ejekwu Close, First Artillery Junction, Aba Road, Port Harcourt, Rivers State.
Training Start Date: 20th January 2025
Ibadan Venue
SkillBoost Limited: 4, Obe Street, Beside BOVAS Filling Station, New Bodija, Ibadan, Oyo State, Nigeria.
Training Start Date: 13th January 2025
Lagos Venue (Island)
Milano Properties House: 26D, Road 3, Ikota Villa Estate, Beside Mega Chicken, Ikota, Lekki, Lagos.
Training Start Date: 20th January 2025
Awka, Anambra Venue
SkillBoost Limited: First Floor, #13 Old lfita Road, Amaenyi Girls Junction, Off High Tension Road, Close to Aroma, Awka Anambra State.
Training Start Date: 14th January 2025
Training Days for Awka Branch: Tuesday to Friday
Owerri, Enugu & Uyo Branch
Our Branch in Owerri is under renovation.
Training To Begin in February 2025. Thanks.
Training Fee:
N50,000
Tope Adeosun
Facebook Certified Expert, Founder at SkillBoost Limited, & Mentor at Google.
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Ogechi Ohanu
Data Analyst and Lead Customer Experience Specialist at SkillBoost Limited
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Kpabuku Jena
Customer Service Specialist and Data Analyst at SkillBoost Limited
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Ogechi Ohanu
Data Analyst and Lead Customer Experience Specialist
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Kpabuku Jena
Customer Service Specialist and Data Analyst
Detail-oriented professional with expertise in customer service and data analytics. Passionate about driving customer satisfaction through effective communication, organization, and problem-solving. Proficient in leveraging tools like Excel, SQL, and Tableau to analyze data, create insightful reports, and support informed decision-making. Dedicated to bridging customer needs with data-driven solutions to improve processes, optimize performance, and enhance overall experiences.
Some of Our Team Members
Meet Your Instructors & Mentors
Tope Adeosun
Facebook Certified Expert, Founder at SkillBoost Limited, & Mentor at Google.
Ogechi Ohanu
Data Analyst and Lead Customer Experience Specialist at SkillBoost Limited
Kpabuku Jena
Customer Service Specialist and Data Analyst at SkillBoost Limited.
Testimonials
99% of our previous students rated us 5 stars.
Don’t take our word, just read what some of them have to say.
Frequently Asked Questions
01.Requirements For This Course ?
No previous experience is required. We will start from absolute zero!. All we ask for is your dedication and willingness to learn.
02.Who Is This Training For?
- • Anyone seeking to learn customer service.
- • People already in the customer service field that seek to upskill.
- • This course is perfect for beginners. No prior knowledge is needed to begin.
03.Do I Need My Own PC To Enroll This Training?
We have plenty of PC’s to go around for everybody. However, it also makes learning easier and more interesting when you use your PC.
05.How Do I Know This Training is For Me?
If you’re interested in the customer service field, this is a great program for you.
06.When Does Your Next Customer Care Training Begin?
The customer care Class is scheduled to begin on the 1st of July 2023. Call us on 07030163486 and we will fill you in on all the future details.
