Customer Service Mastery Training + Role Play
Time before the price increases:
Why You Should Take This Course
Great customer service is no longer optional — it is the heartbeat of every successful business.
This course equips you with practical tools, real-world scenarios, and high-impact strategies that instantly elevate your service quality.
You will discover the psychology behind exceptional customer experiences, master proven communication frameworks, and learn how to turn complaints into loyalty, every single time.
Why Choose SkillBoost?
- Experts-Led Training + Real Business Cases
- Crisis & Difficult Customer Handling Guide
- Customer Service AI Prompt & Templates
- Role-play Scenarios
- Professional Certificate of Completion
- FREE Ultra-Fast Unlimited Internet (Starlink)
- Become AI Powered Customer Service Specialist
Skills You'll Learn
In this training, We will hold you by the hand and show you Practically The Following From Start to Finish:
In this module, you will learn:
- What makes great customer service?
- Customer expectations in today’s digital world
- The mindset and building a customer-centric culture
In this module, you will learn:
- Verbal & non-verbal communication skills
- Tone mastery: calm, confident, and courteous
- Building trust in the first 7 seconds
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In this module, you will learn:
- Psychology of angry customers
- Proven frameworks (BLAST)
- De-escalation and problem-solving
In this module, you will learn:
- Managing emotions under pressure
- Reading customers’ emotions
- Building rapport with different customer personalities
In this module, you will learn:
- How to recover a bad situation
- Apology frameworks that rebuild trust
- Conflict management strategies
In this module, you will learn:
- Touchpoints, moments of truth, and customer journey mapping
- Identifying service gaps
- Creating WOW experiences
In this module you will learn:
- Serving customers online (WhatsApp, email, social media)
- Fast response techniques
- Managing online reviews
In this module you will learn:
- Serving customers online (WhatsApp, email, social media)
- Fast response techniques
- Managing online reviews
In this module you will learn:
- How to turn customers into repeat buyers
- Follow-up strategies
- Personalization and memory-based service
In this module you will learn:
- Key Customer Service Metrics
- Setting service standards
- Continual improvement systems
This module teaches participants how to use modern AI tools—such as automated responses, and knowledge assistants—to work faster, personalize customer interactions, solve problems quicker, and deliver outstanding customer experience. Participants will learn how AI can reduce workload, increase accuracy, and speed up responses without replacing the human touch.
In this module, participants will learn the process of collecting, analyzing, and interpreting customer-related data to understand how well the company is serving its customers and how to improve the customer experience. We carry out analysis like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), CES (Customer Effort Score).
Everything you need to design, deliver, and scale world-class customer service, already built and ready for immediate implementation.
Discover the exact frameworks top-performing businesses use to calm angry customers, resolve high-pressure situations, and protect their brand reputation—without stress or guesswork.
In this segment, a top freelancer will share with you a blueprint that guarantees you to make at least $1,000 Monthly working Remotely As A Customer Service Specialist… Even if you know nothing about remote work.
Training Details
Port Harcourt Weekend Cohort
- Skillboost: Fonte House, 1 Temple Ejekwu Close, First Artillery Junction, Aba Road, Port Harcourt, Rivers State.
- Start Date: 7th February 2026.
- Days & Time: Sat (10:00AM - 3:00PM) & Sun (2:00PM - 5:00PM)
- Duration: 2 Days
Port Harcourt Weekday Cohort
- Skillboost: Fonte House, 1 Temple Ejekwu Close, First Artillery Junction, Aba Road, Port Harcourt, Rivers State.
- Start Date: 3rd February 2026.
- Days & Time: Tues & Thurs (10:00AM - 4:00PM)
- Duration: 2 Days
Instructor-Led Live Online Training
- Join our Instructor-Led Online Training and never miss a session—every class is recorded, giving busy professionals and business owners the flexibility to learn, grow, and achieve results on their own schedule.
- Start Date: 9th - 13th February 2026.
- Days & Time: Mon - Fri (7:00PM - 9:00PM)
- Duration: 5 Days
Lagos Cohort
- Skillboost: Shop 21, Ayotayo Shopping Complex, 156 Lagos Road, Church Bus Stop, Ikorodu, Lagos, Nigeria.
- Start Date: 3rd February 2026.
- Days & Time: Tues & Thurs (10:00AM - 4:00PM)
- Duration: 2 Days
Training Details
SkillBoost Limited: Fonte House, 1 Temple Ejekwu Close, First Artillery Junction, Aba Road, Port Harcourt, Rivers State.
Start Date (Weekday Batch): 19th January 2026.
Time: 10AM - 1PM (Monday, Wednesday and Friday)
Duration: 2 Days
SkillBoost Limited: 4, Obe Street, Beside BOVAS Filling Station, New Bodija, Ibadan, Oyo State, Nigeria.
Start Date (Weekday Batch): 19th January 2026.
Time: 10AM - 1PM (Monday, Wednesday and Friday)
Duration: 2 Days
Join our 10-Week Instructor-Led Online Training and never miss a session—every class is recorded, giving busy professionals and business owners the flexibility to learn, grow, and achieve results on their own schedule.
Training Start Date: 19th January (7PM- 9PM)
Time and Days:Â Mon, Wed. & Fri
Duration: 2 Days
100% Money-Back Guarantee
If you complete the training, apply the skills, and do not get a Job within 3 - 6 Months, we’ll refund every fee—no questions asked. The only risk? Missing out on a life-changing opportunity. Enroll now and start building your future!
To REGISTER
Transfer or Pay ₦50,000 Into:
ACCOUNT NUMBER
0058423529
ACCOUNT NAME
SKILLBOOST LIMITED
BANK NAME
UNITY BANK
After Payment, Send Your Proof of Payment to 08028973599 via WhatsApp to Complete Your Registeration.
Training Details
No need to quit your job or school, you can enhance your professional and earning potential with our weekday, weekend and online sessions.
SkillBoost Limited: Fonte House, 1 Temple Ejekwu Close, First Artillery Junction, Aba Road, Port Harcourt, Rivers State.
Training Date: 10th January 2026
Time: 10AM - 4PMÂ
SkillBoost Limited: 4, Obe Street, Beside BOVAS Filling Station, New Bodija, Ibadan, Oyo State, Nigeria.
Training Start Date: 19th January 2026
Training Date: 7th February 2026
Time: 10AM - 4PM
Join our 10-Week Instructor-Led Online Training and never miss a session—every class is recorded, giving busy professionals and business owners the flexibility to learn, grow, and achieve results on their own schedule.
Training Start Date: 19th JanuaryÂ
Days & Time: Mon, Wed. & Fri. (Time: 7PM- 9PM)
If you complete the training, apply the skills, and do not get a Job within 3 - 6 Months, we’ll refund every fee—no questions asked.
The only risk? Missing out on a life-changing opportunity. Enroll now and start building your future!
To REGISTER, Pay New Year Promo Fee of N50,000 Instead of N100,000 Now!
Please Pay into SkillBoost Limited 0058423529 Unity Bank Plc.
Testimonials
Frequently Asked Questions
Yes. We’re happy to work with you on a payment plan. If you’d like to speak with a member of staff about possible payment options, you may reach us at 07030163486 via WhatsApp.
People prefer Skillboost over others because our trainings are:
- Experts Led: Some of our trainers and Mentors work with some of the biggest Tech Companies in the World (Google, Facebook, etc)
- Projects-Based Training: We build our students confidence with in-depth live projects.
- Job Recommendation: We connect our students to top employers within and outside Nigeria.
- We offer FREE Career Guidance and mentoring.
- FREE Access to Support & Jobs Community.
- Recognized Certificate: Our certificates are recognized globally.
- Flexible Timing (In-Class, Online & Weekend.
- Flexible Payment Plan
Yes. it is recommended you come with your own laptop as it will help you to practice whatever you are learning easily. However, we provide laptop that can be used only within our premises if need be.Â
Our I.T classes are on a rolling basis. It’s not like schools when you can only start in April. Call us on 07030163486 and we will fill you in on all the details.
