• What is a Virtual Assistant (VA)?
• Types of VA services
• Skills and traits of a successful VA
• • Activities:
    • Self-assessment: Identify your core strengths and areas for improvement
    • Group discussion: Different VA niches and growth potential

Choosing a niche

Setting up tools and software

Creating a professional portfolio

Activities:

Draft your VA mission statement

Research and compile a list of essential tools (e.g., task managers, communication apps)

Prioritization techniques (e.g., Eisenhower Matrix)

Tools for managing schedules and tasks

Avoiding burnout as a VA

Activities:

Create a mock daily schedule for a hypothetical client

Practice using tools like Trello, Asana, or Notion

Professional email etiquette

Effective client communication

Managing difficult conversations

Activities:

Role-playing: Handle a client’s complaint professionally

Write a sample email to onboard a new client

Managing calendars and appointments

Organizing digital files

Handling correspondence

Activities:

Practice organizing a cluttered digital workspace

Create a mock calendar with color-coded events

Content creation and curation

Scheduling posts and engagement

Analytics and reporting

Activities:

Create a one-week social media content calendar

Draft a sample post for a platform of your choice

Writing engaging blogs and emails

Proofreading and editing techniques

Using tools like Grammarly and Hemingway

Activities:

Edit a poorly written email for clarity and tone

Draft a 300-word blog on a topic of choice

Overview of CRM tools like HubSpot or Salesforce

Managing client databases

Email marketing basics

Activities:

Create a mock client profile in a CRM tool

Draft a welcome email template for new clients

Managing client invoices

Basic bookkeeping

Tools for tracking income and expenses

Activities:

Set up a sample invoice using tools like Wave or QuickBooks

Practice tracking expenses for a hypothetical project

1. How to Generate Leads for Clients Using Facebook Ads
2. Saving Leads to CRMs
3. Lead Generation Activity

1. [Update] A Note About Accounts
2. Travel Introduction (+ Checklist & Templates)
3. Booking Flights + Best Tools
4. Booking Rental Cars + Best Tools
5. What If You Can’t Find a Rental Car?
6. Booking Hotels, Vacation Rentals + Best Tools
7. Emailing Clients + Scripts
8. Inputting Travel Details Into Calendars
9. Tips to Make Travel Less Stressful
10. Travel Quiz
    5 questions
11. NEW: TRAVEL TASK HOMEWORK. Test your skills.

Identifying client pain points

Offering actionable solutions

Decision-making frameworks

Activities:

Solve a mock client scenario with multiple challenges

Brainstorm solutions for a fictional VA problem

Providing consistent value

Upselling and cross-selling services

Handling feedback and criticism

Activities:

Write a proposal for additional services to an existing client

Practice responding to both positive and negative feedback

Hiring subcontractors or forming a VA agency

Personal branding and marketing strategies

Continuing education and certifications

Activities:

Create a 6-month career growth plan

Develop a sample marketing strategy for your VA services

1. Handling Unfamiliar Tasks
2. Places to Learn Online

How to Create Comparative Research (+ Template)

How to Create Informational Research (+ Template)

How to Create Data Research

Research Quiz
4 questions

NEW: Research homework – test your skills

Core Skills to Run Your Business

End of Weeks Report

The Do’s and Don’ts of Time Tracking

Back-Office Skills Quiz